Privacy Policy

At caravanclaims.co.uk, we are committed to protecting your privacy and ensuring your personal data is handled safely and securely. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Website and engage in the claims process.

By using caravanclaims.co.uk (the “Website”), you agree to the collection and use of your information in accordance with this Privacy Policy.

1.Information We Collect

We collect personal data from you when you fill out forms on our Website, particularly for purposes of claim eligibility and processing. This may include:

• Personal Identification Information: Name, date of birth, contact details (email, phone number, address).
• Financial Information: Information related to your caravan financing, if applicable.
• Claim-Specific Information: Details about your holiday park pitch agreement, pitch fees, caravan purchase and resale history, and any relevant agreements.
• Technical Information: IP address, browser type, and usage patterns on our Website to improve user experience.

2.How We Use Your Information

Your information is used for the following purposes:

• Eligibility and Claim Processing: To assess your eligibility for joining the legal action, processing your claim, and managing related administrative tasks.
• Communication: To keep you updated on your claim’s progress and provide essential notifications.
• Internal Record Keeping: To maintain an accurate record of clients and potential claimants for internal and legal purposes.
• Website Improvement: To analyse user behaviour on our Website and improve our services.

3.Lawful Basis for Processing

We collect and process your personal data only with your consent or where it is necessary for the purposes of pursuing a legal claim on your behalf. By submitting your information, you consent to our processing it in line with this Privacy Policy.

4.Data Sharing and Disclosure

We may share your personal data with:

• Legal Team: Our team of solicitors, barristers, and paralegals involved in your case.
• Third-Party Service Providers: Companies that assist us with the administration and technical operation of our Website and data storage.
• Regulatory Authorities: If required by law or regulatory obligation.

Your data will not be sold or distributed to unaffiliated third parties for marketing purposes.

5.Data Retention

We retain your personal data only as long as necessary for the purposes of managing your claim or as required by law. If you are not eligible to proceed with the claim, your data will be securely deleted unless otherwise instructed.

6.Data Security

We implement a range of technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure. However, please understand that no method of transmission over the Internet is entirely secure.

7.Your Data Rights

Under data protection laws, you have the right to:

• Access: Request a copy of your personal data held by us.
• Rectification: Correct any inaccurate or incomplete personal information.
• Erasure: Request deletion of your personal data in certain circumstances.
• Restriction of Processing: Limit how your data is used under certain conditions.
• Data Portability: Request that your data be transferred to another organisation in a structured format.
• Withdraw Consent: You may withdraw your consent at any time by contacting us, which may affect our ability to pursue your claim.

To exercise any of these rights, please contact us at info@caravanclaims.co.uk.

8.Cookies

Our Website uses cookies to enhance user experience and analyse site traffic. For details on the types of cookies we use and how to manage them, please review our Cookie Policy.

9.Third-Party Links

Our Website may include links to third-party websites. This Privacy Policy does not cover those sites, and we are not responsible for their privacy practices. Please refer to the privacy policies of those third-party sites for information on how they manage your data.

10.Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by updating the “Last Updated” date at the top of this Policy. Please review this page regularly for the latest information on our privacy practices.

11.Contact Information

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at: